Call Triage

Articles, guides, and comparisons tagged call triage.

Illustration of automated call routing: phone calls flowing into labeled paths for voice agent, specialist queues, and callbacks with agent silhouettes and system icons

Jul 22, 2026

How to Set Up Call Routing Automation Fast

Set up call routing automation to route callers by intent, urgency, and availability, reduce wait times, and preserve fast human escalation paths for teams

Kalem

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