Introduction

At Kalem, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Voice AI Agent services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

Information We Collect

We collect information about you in various ways when you use our services. This information includes:

• Personal Identification Information: Name, email address, phone number, billing information, and other details you provide when registering for our service.
• Voice Data: Voice recordings and transcriptions from calls processed by our AI voice agents.
• Call Metadata: Information about calls, including duration, time, phone numbers (unless restricted by your configuration), and other technical details.
• Usage Data: Information about how you use our service, including features accessed, frequency of use, and performance data.
• Integration Data: Data from third-party services you choose to connect with our platform (such as CRM systems, ticketing systems, etc.).

How We Use Your Information

The information we collect is used for the following purposes:

• Provide, maintain, and improve our Voice AI Agent services
• Create and train our AI voice models for better performance
• Process and complete transactions
• Send service-related communications
• Respond to customer service requests
• Generate call summaries and analytics
• Monitor and analyze usage patterns and trends
• Ensure compliance with our terms and applicable laws

Data Processing and Storage

All data is encrypted both in transit and at rest using industry-standard encryption methods. Voice data and call records are stored on secure cloud servers in accordance with applicable retention policies. By default, we store voice recordings for 90 days and call transcripts for 12 months, but you can modify these retention periods in your account settings.

Disclosure of Your Information

We may share information we collect in the following contexts:

• Service Providers: Third-party vendors who provide services on our behalf, such as cloud hosting, billing, or customer support. These companies are authorized to use your personal information only as necessary to provide these services to us.
• Integrations: When you choose to connect our service with third-party applications, information may be shared as necessary for the integration to function.
• Legal Requirements: If required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, user information may be one of the transferred assets.

Voice Data and Call Recordings

As a provider of Voice AI Agent technology, we understand the sensitivity of voice data and call recordings. We handle this data with the utmost care:

• We process voice data to provide our core service functionality, including speech recognition, natural language processing, and voice synthesis.
• By default, we may use anonymized voice data to improve our AI models, but you can opt out of this in your account settings.
• We recommend that you inform all participants in a call that the call may be recorded and processed by an AI system in accordance with applicable laws.

AI Training and Improvement

To improve our voice AI technology, we may use anonymized and aggregated data to train our machine learning models. This helps us enhance speech recognition accuracy, improve natural language understanding, and develop more natural-sounding voice responses. You can opt out of having your data used for training purposes in your account settings.

Your Rights and Control

You have several rights regarding the data we collect about you:

• Access and download a copy of your data
• Correct inaccurate information
• Delete your data (with certain limitations related to legal requirements)
• Opt out of having your data used for AI training
• Adjust retention periods for call recordings and transcripts
• Export call data and transcripts

You can exercise these rights through your account dashboard or by contacting our support team.

Data Security

We implement appropriate technical and organizational measures to protect the security, confidentiality, and integrity of your data. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to — and maintained on — computers located outside your state, province, country, or other governmental jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including personal information, to the United States and process it there. We ensure that such transfers comply with applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under 18, we will delete that information as quickly as possible.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@kalem.me

Address: 1309 COFFEEN AVE, SHERIDAN, WY, 82801