Privacy Policy

1. Introduction

Welcome to kalem.me ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent platform and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, password, company name, and phone number when you create an account
• Payment Information: Billing address, credit card details, and payment history (processed securely through third-party payment processors)
• Profile Information: Any additional information you choose to add to your profile
• Communications: Information you provide when you contact us for support or feedback
• Agent Configuration: Custom scripts, knowledge base content, voice preferences, and other settings you configure for your AI agents

2.2 Information Automatically Collected

When you use our Services, we automatically collect:

• Call Data: Call recordings, transcripts, duration, timestamps, caller information, and call outcomes
• Usage Data: Features used, pages visited, time spent, click patterns, and interaction data
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Log Data: Server logs, error reports, and performance metrics
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information from:

• Authentication services (e.g., Google OAuth)
• Payment processors
• Analytics providers
• Integration partners and APIs you connect to our Services

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI voice agent Services
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Processing Transactions: To process payments, send receipts, and manage billing
• Communication: To send service updates, security alerts, technical notices, and support messages
• Personalization: To customize your experience and provide relevant features
• Analytics: To analyze usage patterns, improve our Services, and develop new features
• AI Training: To improve our AI models and voice recognition capabilities (using aggregated, anonymized data)
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations and enforce our terms
• Marketing: To send promotional materials (with your consent, where required)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers (servers and storage)
• Payment processors
• Analytics services
• Customer support tools
• Email and communication platforms
• AI and voice technology providers

4.2 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4.5 Aggregated Data

We may share aggregated, anonymized data that cannot identify you personally for research, marketing, or analytics purposes.

5. Data Retention

We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained while your account is active and for a reasonable period thereafter
• Call Recordings: Retained according to your settings, typically 30-90 days unless otherwise specified
• Transaction Records: Retained for 7 years for tax and legal compliance
• Log Data: Typically retained for 90 days

You may request deletion of your data by contacting us, subject to legal retention requirements.

6. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at privacy@kalem.me.

7. Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by relevant authorities.

9. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Regional Specific Rights

14.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising CCPA rights

14.2 European Union Residents (GDPR)

EU residents have rights under the General Data Protection Regulation (GDPR), including those outlined in Section 6, as well as the right to lodge a complaint with a supervisory authority.