WhatsApp Business + Kalem
Send and receive WhatsApp text and voice notes.
Kalem agents can be reached over WhatsApp via the Twilio WhatsApp API. Voice notes are transcribed automatically; replies can be text or voice. Customers can escalate from WhatsApp to a phone call without losing context.
Setup
- Approve a WhatsApp sender in your Twilio account.
- In Kalem → Settings → Integrations, add your Twilio WhatsApp number.
- Bind the WhatsApp integration to an agent.
- Test with a sandbox number before going live.
Provider docs: https://www.twilio.com/docs/whatsapp