Introduction

This Acceptable Use Policy ("AUP") outlines the permitted and prohibited uses of Kalem's Voice AI Agent services ("Service"). Compliance with this policy is a condition of your use of our Service. We may modify this policy at any time by posting a revised version on our website.

By using our Service, you agree to comply with this AUP and all applicable laws and regulations. If you violate this policy, we may suspend or terminate your access to the Service without notice.

Permitted Uses

You may use our Voice AI Agent services for legitimate business purposes, including but not limited to:

• Customer service and support
• Appointment scheduling and confirmation
• Order processing and tracking
• Gathering customer feedback
• Providing product information and assistance
• Conducting surveys with proper consent
• Other business communications that respect customer preferences and applicable laws

Prohibited Uses

You may not use our Service for any illegal, harmful, or objectionable purposes. Prohibited uses include, but are not limited to:

Illegal Activities

• Violating any applicable laws or regulations
• Making calls in violation of the Telephone Consumer Protection Act (TCPA) or similar laws governing automated calling systems
• Making calls to numbers on the National Do Not Call Registry (unless you have an established business relationship or prior express consent)
• Making calls outside permitted calling hours in the recipient's time zone
• Engaging in deceptive marketing practices
• Violating intellectual property rights

Abusive or Harmful Content

• Creating or transmitting voice content that is harassing, threatening, abusive, defamatory, or otherwise objectionable
• Impersonating or misrepresenting your identity or affiliation
• Engaging in fraudulent activities or scams
• Creating or transmitting sexually explicit, obscene, or offensive content
• Promoting discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age
• Promoting violence, hatred, or illegal activities

System Abuse

• Attempting to gain unauthorized access to our systems or networks
• Interfering with or disrupting the integrity or performance of the Service
• Testing or attempting to breach our security measures
• Reverse engineering our AI voice technology
• Using the Service to distribute malware or other harmful code
• Excessive use beyond reasonable business requirements

Spam and Unwanted Communications

• Mass unsolicited calls to individuals who have not provided consent
• Telemarketing calls without proper consent and disclosures
• Automated calls without proper identification and opt-out mechanisms
• Repeatedly calling the same numbers in a short period
• Using the Service primarily for cold-calling campaigns

Voice AI Agent Disclosure Requirements

When using our Voice AI Agent service, you must ensure that:

• All AI voice agent interactions include clear disclosure that the recipient is speaking with an automated AI system, not a human
• The AI voice agent identifies itself as an automated assistant or AI agent at the beginning of the conversation
• The AI voice agent identifies the company or organization it represents
• Recipients are provided with an easy way to speak to a human representative if available
• Recipients are provided with a clear method to opt out of future automated calls if applicable

These disclosure requirements align with ethical AI practices and evolving regulatory guidance regarding AI voice technologies.

Compliance with Telemarketing and Communications Laws

You must comply with all applicable laws and regulations governing telephone communications, automated calling systems, and telemarketing, including but not limited to:

• The Telephone Consumer Protection Act (TCPA)
• The Federal Trade Commission's Telemarketing Sales Rule (TSR)
• Federal Communications Commission regulations
• State-specific telemarketing laws
• CAN-SPAM Act (for any associated email communications)
• International communications regulations where applicable

These laws generally require:

• Prior express consent for automated calls in many circumstances
• Respect for Do Not Call registries and company-specific opt-out requests
• Proper identification of the calling party
• Calling only during permitted hours (typically 8am-9pm in the recipient's time zone)
• Maintaining records of consent and call activities

You are responsible for understanding and complying with all requirements applicable to your specific use case and jurisdiction. Failure to comply with these regulations may result in significant legal penalties, for which Kalem will not be responsible.

Monitoring and Enforcement

We reserve the right to monitor your use of the Service to ensure compliance with this policy and applicable laws. We may, at our discretion:

• Review call patterns and usage statistics for suspicious activity
• Sample call recordings and transcripts to verify compliance
• Investigate complaints received from call recipients or regulatory authorities
• Require you to provide evidence of consent and compliance
• Take appropriate action against violations, including warning, suspension, or termination of service

Reporting Violations

If you become aware of any violation of this Acceptable Use Policy, please report it immediately to:

Email: trust@kalem.me

Please include detailed information about the alleged violation, including dates, times, phone numbers involved (if applicable), and the nature of the violation.

Consequences of Violation

Violations of this policy may result in various actions, depending on the nature, severity, and frequency of the violation, including:

• A warning and request to remedy the violation
• Temporary suspension of your account or specific features
• Permanent termination of your account
• Legal action if warranted

We also reserve the right to report illegal activities to appropriate law enforcement authorities.

Modifications to this Policy

We may update this Acceptable Use Policy from time to time. When we do, we will post the revised version on our website and update the "Last Updated" date. We may also notify you via email or through our Service for significant changes. Your continued use of the Service after the revised policy becomes effective indicates your acceptance of the changes.

Contact Information

If you have questions about this Acceptable Use Policy, please contact us at:

Email: legal@kalem.me

Address: 1309 COFFEEN AVE, SHERIDAN, WY, 82801